FAQ

 Ordering Process & Payment Security

Q1: How do I place an order?

The purchasing process is designed to be intuitive and hassle-free, consisting of just four steps:

Browse & Select: Explore our catalog of eco-friendly products and add your favorites to the shopping cart.

Enter Details: Proceed to checkout and fill in your accurate shipping address and contact information.

Secure Payment: We accept major global credit cards including Visa, Mastercard, American Express, and Discover. All transactions are processed directly through a highly encrypted gateway without any cumbersome redirects.

Order Confirmation: Upon successful payment, you will receive an immediate confirmation email, and we will begin processing your shipment shortly after.


Security Assurance: We utilize a globally recognized PCI-DSS certified platform with end-to-end encryption. This ensures that your credit card information is processed directly through protected financial channels. Our system does not store any of your sensitive card data, guaranteeing a 100% secure payment experience.

Q2: Is my payment information safe?

Absolutely. Protecting your privacy and financial security is our top priority. We have implemented a dual-protection system:

Global Financial Standards: Our payment platform is PCI-DSS certified (Payment Card Industry Data Security Standard), complying with the highest level of global payment security requirements.

Bank-Grade Encryption: Utilizing SSL/TLS end-to-end encryption, your sensitive data such as credit card numbers and billing addresses are locked in real-time during transmission. Even our backend staff cannot access your private card details, ensuring complete peace of mind throughout your shopping journey.

 Shipping & Delivery Times (USA Direct Advantage)

Q3: Where do you ship from, and how long will delivery take?

All our products are shipped directly from our USA Warehouse to ensure quality control and efficient processing.

Order Processing: After order confirmation (usually within 12 hours of successful payment), we will complete sorting and handover to the logistics company within 2 business days.

Estimated Delivery Times:

Domestic USA Orders: Enjoy expedited shipping with standard delivery in 3-5 business days.

International Orders: Typically 7-15 business days, depending on the destination distance and local logistics speed.

Duties & Import Taxes (All-Inclusive Service)


Q4: Will I be charged any additional customs duties or import taxes upon delivery?

No, you will not. To make your cross-border shopping as smooth as local shopping, we implement an "All-Inclusive" pricing policy:

Taxes Included: The total amount displayed at checkout includes the product cost, international shipping, and any applicable import duties and VAT (Value Added Tax) for the destination country.

No Hidden Fees: You are not required to pay any extra charges to customs or courier services upon arrival. We handle all customs clearance and tax payment procedures on your behalf.

Hassle-Free Receipt: Since we prepay all relevant taxes, your package will clear customs more smoothly, truly realizing "What you see is what you pay."

Order Tracking & After-Sales Support


Q5: How can I track the status of my shipment in real-time?

We offer full transparency with our real-time tracking service:

Email Notification: Once your order is shipped, the system will automatically send a Tracking Number to your registered email address.

Account Check: You can log into your account at any time to view the real-time logistics status in the "Order History" section.

Official Tracking: You can use the tracking number to check the specific location and estimated delivery date of your package on the official websites of carriers such as UPS, DHL, or FedEx.